Terms of Service

Updated: 17/10/2023,

Updated on 07/05/2024 (Payment Terms, did notify all customers.)

Welcome to Cloudneur, a division of Lioneur PTY LTD. The following terms and conditions (the "Terms") govern your use of our services and offerings on the Cloudneur platform. These Terms apply to all customers, including those who were previously serviced under the names iAdminWP and Lioneur. All customers, regardless of their original service provider, are subject to these Terms.

1. Acceptance of Terms:

• By accessing and using our services, you agree to abide by these Terms and any other policies we may have in place.

2. Payment Terms:

• Due Date: All payments are due on or before the specified due date.
• Payment Reminders: The initial email regarding your invoice will mark the start of the payment reminders process. We will subsequently send three (3) overdue reminders.
• Account Suspension: If payment has not been received after the third overdue reminder, your account will be temporarily disabled.
• Deletion of Services: If payment has still not been received thirty (30) days after the due date, your website will be permanently deleted from our servers. Please be aware that you will remain liable for any outstanding invoices even after the deletion of services.

3. Backups:

• We provide both cloud and local backup solutions.
• In the event that a backup restoration is needed, kindly contact our support team for assistance.
• Backups are performed hourly with a retention period of three (3) weeks.

4. SMTP Service:

• We provide an SMTP server; however, we cannot guarantee the delivery of all emails.
• We utilize a shared IP across all domains, as we do not offer a dedicated IP.

5. Liability:

• We are not liable for any damage incurred to your application due to hacking, malware, or modifications made to your files via SFTP.

6. SFTP Access:

• SFTP access is granted only upon request to minimize associated risks.

7. Database Access:

• Direct database access is not provided to mitigate risks. For any database-related tasks, please contact us for support under your managed package.

8. Refund Policy:

• Refunds are not provided for domain and hosting services, or any other services related to hosting.

9. PHP Configuration:

• You may request modifications to your PHP version and PHP FPM settings.

10. SSL Installation: - You are free to install your own SSL certificate; however, we provide a default installation of Let's Encrypt.

11. Cloudflare Integration: - Hosting packages include Cloudflare integration for enhanced speed and security. We are not liable for any loss, damage, or interruption caused by Cloudflare services.

12. WordPress Hosting: - Our WordPress hosting includes a Cloudways SafeUpdates package, which automates the updating of plugins and themes. We are not liable for any loss, interruption, or damage caused by this service.

13. Additional Services: - We offer an array of additional services including bot protection, SMTP, and Cron Jobs, but are not liable for any loss or damage caused by these services.

14. Email Services: - We resell Rackspace email services, providing only mailbox and web view access. We do not provide desktop or mobile application support like Outlook.