Privacy Policy

Last Updated: 17/10/2023

Cloudneur, a division of Lioneur PTY LTD, values the privacy of its users and is committed to protecting it. This Privacy Policy outlines the manners in which we collect, use, store, and share personal information.

1. Cookies, Google Analytics, and Error Logging Services:

  • Cookies: We use cookies to enhance the user experience on our website. Cookies are small files stored on your device that hold data specific to our website. You have the option to disable cookies through your browser settings.
  • Google Analytics: We utilize Google Analytics to analyze website traffic and user behavior to improve our services. This involves tracking users and collecting data about their behavior on our site. We have a comprehensive disclosure regarding this data processing activity in alignment with global privacy laws​1​.
  • Error Logging Services: We employ error logging services to identify and resolve technical issues, ensuring the smooth operation of our website. These services may collect data such as your IP address, browser type, or pages visited to aid in resolution.

2. Payment Providers:

  • We have integrated reputable payment providers such as PayPal, PayStack, and PayFast to process transactions securely. These providers have their own privacy policies which govern how your financial information is handled. We strongly encourage users to review these policies before making transactions​2​​3​​4​.

3. Personal Information on Admin Systems:

  • Personal information may be shared on admin systems like email services for communication purposes and invoice systems for billing and payment processing. This information is shared on a need-to-know basis and is protected by our security measures.

4. Information Sharing with Parent Company:

  • User information may be shared with our parent company, Lioneur PTY LTD, for administrative, analytical, and marketing purposes. This sharing is done in a secure manner and in compliance with applicable privacy laws.

5. Data Storage and CDN:

  • Our website content may be duplicated across several servers for performance enhancement via a Content Delivery Network (CDN). However, personal information is securely stored and protected against unauthorized access, disclosure, alteration, or destruction​5​.

6. No Sale of Personal Information:

  • We will never sell your personal information to any company. Your privacy is of utmost importance to us, and we adhere to strict policies to ensure its protection.

7. Rights of Individuals:

  • Under GDPR and POPI Act, individuals have the right to access, rectify, or erase their personal information held by us. Requests can be made via email to [email protected] and will be addressed within a reasonable timeframe.

8. Contact Us: For any queries regarding this Privacy Policy, please contact us at:

 

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